Be honest. If there’s any explaining to do, start it off with an apology.
Be sincere. Don’t just mutter “Sorry” and wait for a response. Look the person in the eye and say it like you mean it.
Zone in on the specifics. Now is not the time to be vague—point out exactly what you’re sorry about and acknowledge that you hurt the other person’s feelings.
Follow through. Don’t think that an apology is all it takes to be forgiven. If you talk the talk, you’ve got to walk the walk. Keep the promises you make when you apologize so that any repeat performances can be avoided.
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